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Ginny YEN

Equipe Qnap
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About Ginny YEN

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  1. Bonjour Thanks for contacting us. We just checked the problem of the motion detection, could you please setup a TEAMVIEWER and give me ID/ Password? Our technical support, Vincent TSENG, will check ASAP. Dear Cris, Thanks a lot. Ginny YEN ginnyyen@qnap.com
  2. Ginny YEN

    Gestions Des Fichiers Sur Vs-201P

    Bonjour, Desolée pour ma réponse tardive. OUI, il est possible de formater les disque du viostor seulement, mais pas tout supprimer. Veuillez trouver ce-joint les 3 étapes. Si d'autres questions urgentes, n’hésitez pas à me contacter ginnyyen@qnap.com
  3. Bonjour 1. We consider it is a problem of the connect-setting between NVR and cameras. Please test first if you can see images when you use "stream from server". if yes, please check the network application and setup again: http://www.qnapsecurity.com/Applications_nvrig.asp#App2 2. Please download "QNAP NVR Web Monitor Component" directly into your PC http://www.qnapsecurity.com/download.asp >>>> "QNAP NVR Web Monitor Component" 3. Yes , as currently the resolution for iPhone is still QCif. The next firmware will support to Cif with BETTER images. NOTE: the new FW will be available by the end of this month. [VMobile, version 1.0.3] Ginny YEN ginnyyen@qnap.com
  4. Ginny YEN

    Capture Video

    Bonjour Pascal, Merci de votre message. Vous pouvez rensigner sur http://www.qnapsecurity.com/Applications_AEM.asp *External Events User-defined Event The VioStor NVR supports user-defined event. After applying the settings, you can enter the CGI command in the browser to trigger the event, and the defined actions will be activated. On supporte aussi CGI et C++, n'hesitez pas a me contacter pour plus d'information, Merci Ginny YEN ginnyyen@qnap.com Division Vidéosurveillance